Effective Date: April 12, 2026 · Last Updated: April 12, 2026
Your membership begins when you complete the intake form, at which time you will be charged for the first month of Subscription Services. Please read this policy carefully before subscribing.
Your membership in the TeloLife subscription program ("Subscription Service"), including your ability to access services, begins when you have completed the intake form, at which time you will be charged for the first month of the Subscription Services.
The Subscription Services include access to licensed clinicians, medications where clinically appropriate, and ongoing care team support.
You may cancel your Subscription Service at any time, for any reason. To cancel, please contact our customer service team:
⏱ 72-Hour Notice Required: To ensure a smooth cancellation, your request must be received at least 72 hours prior to your next billing date. If this notice window is not met, your subscription will be charged on the next billing date and cancellation will take effect on the subsequent billing cycle.
After cancellation is confirmed, you will continue to have full access to your Subscription Services through the end of your current paid billing cycle.
Please review the Refund Policy below to determine whether you are eligible for a refund upon cancellation.
If a licensed medical provider affiliated with TeloLife determines — either at initial intake, or at any point during active treatment — that you should not take or should stop taking your prescribed medication for medical reasons, your Subscription Service will be cancelled and you will receive a refund for the remainder of your current billing cycle, prorated from the date of the provider's decision. Refunds will not be applied to prior billing cycles or to medication that has already been dispensed.
Except for the Medical Discontinuation exception above, no refunds will be issued under any circumstances, including but not limited to:
Federal law prohibits the return of dispensed prescription medications to pharmacies. Once medication has been dispensed to you, it cannot be refunded, returned, or reused, regardless of the reason for cancellation.
If your medication arrives visibly damaged, contaminated, or is the wrong product, contact support@telolife.com within 48 hours of receipt. Where appropriate, we will arrange a replacement at no additional cost. Replacements are not refunds.
Your Subscription Services price represents a single all-inclusive fee for the plan purchased. This may include consultations (both live and via electronic form submission and review) with a licensed provider, medications fulfilled through licensed pharmacies where clinically appropriate, lab services, 24/7 care team support, and other services to support your medical weight loss journey. Specific services, labs, and medications covered may vary by plan.
If your licensed provider determines you are no longer eligible for the Subscription Services, your subscription will be cancelled and a refund may be issued in accordance with this policy. If you have questions or concerns about an eligibility-initiated cancellation, please contact our customer service team at support@telolife.com.
In all events, you are responsible for all fees for services and healthcare rendered. This Cancellation & Refund Policy governs fees for Subscription Services only. Unless otherwise stated herein, TeloLife's full Terms of Service govern all other aspects of the Subscription Services.
You can reach our team by email at support@telolife.com or through the secure messaging feature in your patient portal.